Privacy Policy

Last Updated: August 11, 2026

Velocity Auto Zone (“Velocity Auto Zone,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, requesting a quote, contacting us, or submitting a lead form.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your information.

 

1. Information We Collect

When you use our website or contact us, we may collect information including:

 

Personal Information

  • Full name

  • Phone number

  • Email address

  • Mailing or shipping address, when necessary

  • Other contact information you voluntarily provide

Vehicle and Auto Parts Information

  • Vehicle year

  • Vehicle make

  • Vehicle model

  • Vehicle trim or engine information

  • Vehicle Identification Number (VIN)

  • Part or component requested

  • Other information needed to identify the appropriate replacement part

Website and Technical Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address

  • Browser and device information

  • Operating system

  • Pages visited

  • Date and time of visits

  • Referring website or advertising source

  • Website interactions and usage information

We may use cookies, analytics tools, advertising technologies, and similar technologies to understand website usage, measure advertising performance, and improve our website and services.

 

2. How We Use Your Information

We may use the information we collect to:

  • Respond to your inquiries and requests

  • Provide quotes for engines, transmissions, and other auto parts

  • Identify the appropriate part for your vehicle

  • Verify vehicle and part information

  • Contact you regarding your quote or request

  • Provide customer support

  • Process and manage inquiries and orders

  • Improve our website, products, and services

  • Understand website traffic and user behavior

  • Measure and improve the effectiveness of our advertising campaigns

  • Prevent fraud, spam, abuse, or unauthorized activity

  • Comply with applicable legal and regulatory requirements

We use your information primarily to provide the products and services you request and to communicate with you regarding your inquiry.

 

3. Communications

If you provide your phone number or email address when requesting a quote or contacting Velocity Auto Zone, we may use that information to respond to your request, provide pricing and availability information, answer questions, and provide customer support.

Where required by applicable law, we will obtain appropriate consent before sending promotional or marketing communications.

You may request that we stop sending marketing communications at any time.

 

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and measure advertising performance.

We may use third-party analytics and advertising services, such as Google Analytics and Google Ads, to understand how visitors interact with our website and how our advertising campaigns perform.

These services may collect information such as device information, browser information, pages visited, interactions, approximate location information, and advertising identifiers, subject to their respective privacy policies and settings.

You can control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

 

5. Google Ads and Lead Forms

Velocity Auto Zone may use Google Ads, including Google Ads lead forms, to allow prospective customers to request information or quotes.

When you submit information through a Google-hosted lead form, the information you provide may be transmitted to Velocity Auto Zone so that we can respond to your request.

Information submitted through our website or Google Ads lead forms may include your name, phone number, email address, vehicle information, VIN, and requested auto part.

We use this information to respond to your request, provide quotes, identify vehicle parts, and provide customer support.

Google’s own privacy policies and terms also apply to information processed through Google services.

 

6. Sharing of Information

We do not sell your personal information.

We may share information when reasonably necessary to operate our business and provide requested services, including with:

  • Service providers that help operate our website or business

  • CRM, lead-management, or communication platforms

  • Website analytics and advertising providers

  • Parts suppliers or fulfillment partners when necessary to fulfill your request

  • Professional advisers or service providers where appropriate

  • Government authorities or other parties when required by law

We expect service providers handling personal information on our behalf to use it only for authorized business purposes and to maintain appropriate security measures.

 

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted to or through our website.

 

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Respond to customer inquiries

  • Provide requested products or services

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud and abuse

  • Comply with legal, accounting, and regulatory obligations

The length of time information is retained may vary depending on the type of information and the reason it was collected.

 

9. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information, subject to applicable legal requirements

  • Request information about how your personal information is used

  • Opt out of certain marketing communications

To make a privacy-related request, please contact us using the information provided below.

 

10. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party service you visit.

 

11. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to periodically review this Privacy Policy for the latest information about our privacy practices.

 

13. Contact Us

If you have questions about this Privacy Policy, want to request access to your information, or want to exercise an applicable privacy right, please contact Velocity Auto Zone:

Velocity Auto Zone
Email: sales@velocityautozone.com
Phone: +1 714 422-2850
Website: www.velocityautozone.com

 

 

 

By using our website, submitting an inquiry, or requesting a quote, you acknowledge that you have read and understood this Privacy Policy.